Privacy Policy

Introduction

hypercrest GmbH ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hypercrest.pro, use our services, or interact with us in any way.

This policy applies to all personal data we process about you, whether collected through our website, email communications, telephone conversations, or in-person meetings. By using our services, you consent to the data collection and use practices described in this Privacy Policy.

Data Controller Information

The data controller responsible for your personal information is:

Data Collection

We collect information about you in various ways when you interact with our services. The data we collect includes both information you provide directly to us and information we gather automatically through your use of our website and services.

Information You Provide to Us

• Contact information (name, email address, phone number, postal address)
• Project details and requirements when requesting quotes or consultations
• Communication preferences and marketing consent
• Payment information for services (processed through secure third-party providers)
• Feedback, reviews, and correspondence with our team
• Any other information you choose to provide when contacting us

Information We Collect Automatically

• Website usage data (pages visited, time spent, click patterns)
• Device information (browser type, operating system, IP address)
• Location data (general geographic location based on IP address)
• Cookies and similar tracking technologies (see our Cookie Policy for details)

How We Use Your Information

We use of your data is based on legitimate business interests, contractual necessity, legal obligations, and your consent where required. We use your personal information for the following purposes:

• Providing and improving our sustainable housing development services
• Responding to your enquiries and providing customer support
• Processing project quotes, contracts, and service delivery
• Communicating about your projects and our services
• Marketing our services (with your consent) and sending relevant updates
• Analysing website usage to improve user experience and functionality
• Complying with legal obligations and protecting our legal rights
• Preventing fraud and ensuring the security of our services

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and provide personalised content. We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please see our comprehensive Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party companies that help us operate our business (e.g., website hosting, email services, payment processing)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

All third-party service providers are carefully vetted and required to maintain appropriate data protection standards consistent with this Privacy Policy and applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

• Client Records: Project and contract information retained for 7 years after project completion as required by Austrian business law
• Marketing Communications: Until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months in Google Analytics
• Contact Enquiries: Retained for 3 years to provide ongoing support and follow-up services

When we no longer need your personal information, we will securely delete or anonymise it in accordance with our data retention policy and applicable legal requirements.

Your Rights

Under the General Data Protection Regulation (GDPR) and Austrian data protection law, you have several rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@hypercrest.pro or call +43 4242 140954. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training on data protection
• Secure hosting and backup systems
• Regular monitoring for security vulnerabilities

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers operate. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for multinational service providers

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "last updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please contact us using the following information:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal data in accordance with applicable law.